About tag managers

Use your preferred tag manager to deploy the Genesys Predictive Engagement tracking snippet and customize its tracking behavior.

Feature coming soon: Web messaging

This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new web messaging feature to replace web chat.

Google Tag Manager

You can use Google Tag Manager's pre-built tags, triggers, and variables, to track events that are specific to your webpage and business needs.

• Use Google Tag Manager with Genesys Predictive Engagement
• Triggers
• Tags
• Suppress triggering
• Debug
• Google's Tag Manager Help

Adobe Launch

You can use Adobe Launch's pre-built extensions, rules, actions, events, and conditions, to track events that are specific to your webpage and business needs.

• Use Adobe Launch with Genesys Predictive Engagement
• Extensions
• Rule example
• Debug
• Adobe's Launch User Guide