identify

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This topic is part of the manual Journey JavaScript SDK for version Current of Genesys Predictive Engagement.

The identify method adds information to a customer.

Description

The identify method adds information to a customer.

Signature

ac('identify', [loginId], [traits], [callback])

Arguments

login

  • Description: an Id that can be used to stitch customer identities together
  • Type: string/null
  • Status: required
  • Note: If loginId is null, the current identity will be cleared.

traits

  • Description: information about a customer
  • Type: object
  • Status: optional
  • Restrictions: A flat object with properties of type string, number, or boolean

callback

  • Description: callback
  • Type: function
  • Status: optional
Retrieved from "https://all.docs.genesys.com/ATC/Current/SDK/Identify (2025-07-26 12:42:12)"
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