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Should you use the information on this page?

The documentation on this page describes Genesys CX Insights for Genesys Multicloud CX and Genesys Multicloud CX private edition.

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How it works

Learn about the different kinds of reporting in Genesys Multicloud CX.

• How reporting works

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Release Notes

Find out about changes in each release.

• GCXI (historical reporting) Release Notes
• RAA Release Notes
• Pulse (real-time reporting) Release Notes
• Genesys Voice Platform Release Notes
• Reporting deprecations

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Administrator

Learn about administration tools you can use.

• Reporting Administrator's Guide

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Reporting in Genesys Multicloud CX

View detailed information about each type of reporting:

• Historical reporting with GCXI
• Real-time reporting with Pulse
• Real-time and historical reporting with GVP
• Agent Workspace reporting

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Developer Resources

Genesys Info Mart is the component behind the historical reports in your cloud deployment.

• Genesys Info Mart Historical Database Reference

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Private Edition

Find detailed information about how to deploy this service in your environment.

• Pulse Private Edition Guide
• Genesys Customer Experience Insights Private Edition Guide (includes RAA)
• Genesys Info Mart Private Edition Guide
• Genesys Voice Platform Private Edition Guide