How it works

Learn about the different kinds of reporting in Genesys Engage.

• How reporting works

Release Notes

Find out about changes in each release.

• GCXI (historical reporting) Release Notes
• RAA Release Notes
• Pulse (real-time reporting) Release Notes
• Genesys Voice Platform Release Notes
• Reporting deprecations

Administrator

Learn about administration tools you can use.

• Reporting Administrator's Guide

Reporting in Genesys Engage

View detailed information about each type of reporting:

• Historical reporting with GCXI
• Real-time reporting with Pulse
• Real-time and historical reporting with GVP
• Agent Desktop reporting

Developer Resources

Genesys Info Mart is the component behind the historical reports in your cloud deployment.

• Genesys Info Mart Historical Database Reference

Private Edition

Find detailed information about how to deploy this service in your environment.

• Pulse Private Edition Guide
• Genesys Customer Experience Insights Private Edition Guide (includes RAA)
• Genesys Info Mart Private Edition Guide
• Genesys Voice Platform Private Edition Guide