Create and manage agent skills

• 

• Administrator

Create, organize, and assign skills to agents.

Related documentation:

• How Agent Setup works
• Get started with Agent Setup

Skills are an agent's knowledge of a particular subject that might be required in an interaction, such as language skills. They can also be used for routing purposes.

To add a skill:

1. Click Add.
2. Type a name in the Name field.

You can also organize skills into folders. If needed, select Add Folder to create a new folder.