Apply an action map to specific webpages

Learn how to specify the webpages where an action map triggers.

Prerequisites

• Configure the following permissions in PureCloud:
  • Journey > Action Map > Add, Delete, Edit, and View permissions (to create action maps)
  • Journey > Action Target > View permission (to select a team to handle interactions from the action map)
• Create segments.
• Create outcomes.

Apply an action map to webpages

When you create an action map, apply it to a web page:

1. Click Add page.
2. Use the fields to build an expression that tells Genesys Predictive Engagement the web pages where the action map triggers. For information on the available operators, see Operators for URL conditions.
3. Specify OR conditions.
4. Specify AND conditions.

Specify OR conditions

You can add as many OR conditions as you need for each operator.

Important

If you use an "OR" condition, the action map triggers if either of the conditions is true.

1. To add an "OR" condition, click Add and build the expression. For information on the available operators, see Operators for URL conditions. If you cannot click Add, adjust your expression and try again.
2. To remove an "OR" condition, click Remove.

Specify AND conditions

You can add as many AND conditions as you need for each operator.

Important

If you use an "AND" condition, the action map triggers only if both conditions is true.

1. To add an "AND" condition, click Add and build the expression you want. For information on the available operators, see Operators for URL conditions. If you cannot click Add, adjust your expression and try again.
2. To remove an "AND" condition, click Remove.

AI-23 changes: Operators for URL conditions

Operator	Matches	Description	Notes
equals not equals	a full URL only	The action map triggers only when the visitor is on a website page with a URL that exactly matches all of the characters you define.	If you define anequalscondition you cannot define any other AND conditions. Correct: equals abc.com OR def.com OR xyz.com Incorrect: equals abc.com AND equals xyz.com
like not like	a "substring match"	The action map triggers only when the visitor is on a website page with a URL that contains some of the characters you define. This is useful when you want to target a unique query string parameter that appears in multiple URLs.	You can build conditions containing multiplelikeandnot likeoperators. Correct: Like insurance AND Like auto OR home OR health
starts with ends with	identical characters starting from the beginning of the string up to and including the last character in the string you specify	Use the StartsWith match type when your URLs are generally unvarying but can include query string parameters at the end that you want to exclude. For example, you can target shopping cart pages that use /thankyou.html at the end of their URLs.	You can have onestarts withor oneends withoperator per condition. Correct: Starts with abc.com OR xyz.com AND Like keyword1 or keyword2 Incorrect: Starts with abc.com OR xyz.com AND Starts with abc.com OR xyz.com

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