Genesys Engage cloud User Guide

Introduction to the Genesys Engage cloud User Guide.

This User Guide describes the elements of the Genesys Engage cloud Service that are available for consumption. Only elements specified in a Genesys Services Order will be made available to any individual customer as indicated in the agreement.

• Genesys Engage cloud Service elements
• Digital
• Inbound
• Routing
• Analytics
• Outbound
• Self-Service and Automation
• Collaboration
• Workforce Engagement Management
• Omnichannel Desktop
• Integration
• Open Platform

This User Guide includes information about the Genesys Engage cloud policies.

• Genesys Engage cloud Data Retention Policy
• Wireless out-of-band management
• Support