Content offers overview

Learn how to use content offers to present special promotions and information to visitors.

Prerequisites

• Configure the following permissions in Genesys Cloud:
  • Journey > Action Map > Add , Delete, Edit, and View permissions (to create action maps)
  • Journey > Action Template > Add, Delete, Edit, and View permissions (to configure content offers)
• Prepare a Genesys Cloud Version 2 widget.

Overview

Let's say you're doing mortgage research on a lending institution site. As you're about to leave the website in search of a better deal elsewhere, a pop-up window appears. It says that their mortgage program offers cash back at drawdown and on each monthly repayment for a certain period.

That's a content offer. The point of a content offer is to engage you and then prompt you to take some sort of action (find out more about the mortgage program, in this example).

You use Genesys Predictive Engagement to create content offers for the scenario outlined above and for almost anything that requires a website visitor's buy-in or consent - for example, sign up for an event, subscribe to the newsletter, try a new product, and so on.

How it works

A content offer is a type ofNo results that Genesys Predictive Engagement can take to engage a customer and prompt action. You configure a content offer action in the same way you configure other types of actions in the View content offers.To set up a content offer:

1. Create the content offer.
2. Publish the content offer.
3. Link the content offer to an action map.