Maintain action maps

Learn how to search for, duplicate, edit, and delete action maps.

Prerequisites

• Configure the following permissions in Genesys Cloud:
  • Journey > Action Map > Add, Delete, Edit, and View (to create action maps)
  • Journey > Action Target > View (to select a team to handle interactions from the action map)
• Create segments.
• Create outcomes.

Search for and view action maps

Type one or more characters (not case-sensitive) for which to search. As you type, only the action maps that match your criteria appear in the list.

A column heading with an arrow indicates that you can click the arrow to sort the list by that entity. An upward-pointing arrow indicates that the list is in ascending order and a downward-pointing arrow indicates that the list is in descending order.

Duplicate an action map

To simplify the process of creating an action map, duplicate an existing one and then modify it as needed. For more information, see About action maps.

Edit an action map

For more information about the editable data in an action map, see Create an action map.

Delete an action map

Important

Deletion is permanent. To suspend the action map temporarily from triggering, deactivate it.