Build attributes
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Learn how to build the logic that identifies which users belong to specific segments, which users achieve specific outcomes, and when to trigger action maps.
Where you build attributes
You build attributes to specify when:
Add an attribute
- Click Add first attribute or Add next attribute.
- Select the attribute.
- Select the operators.
- Select or specify the value.
- To add more conditions, click Add next attribute.
Edit an attribute
Delete an attribute
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