Analyze your data

Genesys Predictive Routing (GPR) provides a number of ways to assess the quality of your data within the application interface. This includes being able to dig into details about your agents and customers, test how well a predictor is scoring against specific customers, and delve into your dataset data. The Datasets tab also provides the Feature Analysis and Agent Variance reports.

• Other data analysis functionality available in the GPR web application: Model Quality and Agent Coverage.
• The Genesys Reporting solution provides in-depth feature-rich reporting on scoring, interaction handling, outcomes, and so on. See Integrate with Genesys Reporting for more information.

Related documentation:

• How Predictive Routing works

The top navigation bar enables access to the following windows:

Agents

Customers

Datasets

Predictors

Jobs