Join data
From Genesys Documentation
This topic is part of the manual Genesys Predictive Routing Deployment and Operations Guide for version 9.0.0 of Genesys Predictive Routing.
Contents
Prior to uploading data to the GPR application, you can join interaction data with the available outcome, Agent Profile or Customer Profile data to create Datasets that provide richer feature sets from which to create Predictors and Models.
Related documentation:
Configuration for joining data
Comments or questions about this documentation? Contact us for support!