Standard responses
From Genesys Documentation
This topic is part of the manual Manage your Contact Center in Agent Setup for version Current of Agent Setup.
Enable standard responses for agents.
Related documentation:
In the Standard Response Library section, you can enable or disable the Standard Response Library and the ability to Quick Search within the library. You can also apply a filter to specify what response categories are available to the agent in Agent Desktop.
In the Standard Response section, you can specify custom field codes, such as agent nicknames, roles, departments, and email signatures.
You can format custom field codes to represent agent attributes using Agent.<CustomAgentAttr>, or any custom attribute by dropping the agent modifier and using <CustomFieldCode>. Enter a Display Name and the corresponding Value for each field code.Comments or questions about this documentation? Contact us for support!