Difference between revisions of "WID/Current/Developer/Rich Media"
From Genesys Documentation
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− | |structuredtext={{NoteFormat|Quick Replies in Genesys | + | |structuredtext={{NoteFormat|Quick Replies in Genesys Multicloud CX are only supported in bots. Agents cannot currently use them.|}}The WebChat Widget displays the '''DTMF Key''' prompts as ''quick reply'' buttons. Quick Replies offer the customer a choice of responses to the last chatbot message in the transcript. Tapping or clicking one of these Quick Replies posts that reply to the bot as a text message, which saves the customer from having to type a response manually. |
Quick Replies are flexible. A chatbot can provide context-sensitive replies that aid in making a selection. Examples include polite responses (such as ''OK'', ''No'', ''thank you,'' or ''Booking'' or ''Cancel)'', numeric responses, or the ability to choose a set of preset time slots. For more information, refer to [https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Menu#Menu_Prompts_tab Menu Block] in the {{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|display text=Designer User's Guide}}. | Quick Replies are flexible. A chatbot can provide context-sensitive replies that aid in making a selection. Examples include polite responses (such as ''OK'', ''No'', ''thank you,'' or ''Booking'' or ''Cancel)'', numeric responses, or the ability to choose a set of preset time slots. For more information, refer to [https://docs.genesys.com/Documentation/PSAAS/latest/Administrator/Menu#Menu_Prompts_tab Menu Block] in the {{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|display text=Designer User's Guide}}. |
Latest revision as of 20:29, November 9, 2021
Contents
WebChat can display rich messages, which enable a more interactive digital experience with your customers. Quick replies help your customers quickly respond without having to type.
Related documentation:
Quick Replies
Important
Quick Replies in Genesys Multicloud CX are only supported in bots. Agents cannot currently use them.Quick Replies are flexible. A chatbot can provide context-sensitive replies that aid in making a selection. Examples include polite responses (such as OK, No, thank you, or Booking or Cancel), numeric responses, or the ability to choose a set of preset time slots. For more information, refer to Menu Block in the Designer User's Guide.
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