Difference between revisions of "UseCases/Current/GenesysCloud/Self-Service and AutomationUseCases"
From Genesys Documentation
m (1 revision imported) |
m (1 revision imported) |
(No difference)
| |
Revision as of 12:24, April 24, 2019
This topic is part of the manual Genesys Cloud CX Use Cases for version Current of Genesys Use Cases.
Genesys Self-Service and Automation Use Cases for GenesysCloud
Sort or search the table to find the use case you need to edit. Click the title link to go to the use case.
| Use Case | Subtitle |
|---|---|
| Use Case | Subtitle |
| Genesys Customer Authentication (CE07) | Identify and verify customers in your IVR |
| Genesys Voice Payment (CE08) | Capture payments in your IVR |
| Genesys IVR Personalization (CE09) | Increase self-service by personalizing your IVR |
| Genesys Chatbots (CE31) | Use chatbots to automate customer conversations and seamlessly hand over to a chat agent when needed. |
| Genesys Voicebots (CE41) | Use voicebots to automate customer conversations and seamlessly hand over to an agent if needed. |
| Genesys Agent Copilot (EE32) | Automatically surface contextually relevant information from a knowledge base during customer conversations. |
Comments or questions about this documentation? Contact us for support!