Difference between revisions of "Draft:PEC-REP"

Revision as of 12:03, July 15, 2020

This is a draft page; the published version of this page can be found at PEC-REP.

Click on any of the following to see the documentation for that version:

Should you use the information on this page?

The documentation on this page describes Genesys CX Insights for Genesys Multicloud CX and Genesys Multicloud CX private edition.

How it works

Learn about the different kinds of reporting in Genesys Multicloud CX.

Release Notes

Find out about changes in each release.

Administrator

Learn about administration tools you can use.

Reporting in Genesys Multicloud CX

View detailed information about each type of reporting:

Developer Resources

Genesys Info Mart is the component behind the historical reports in your cloud deployment.

Private Edition

Find detailed information about how to deploy this service in your environment.

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-|definition=To help administrators and the Team Leads who supervise agents make informed, timely business decisions, PureEngage offers both real-time dashboard views and historical operational performance reports.
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-|Title=Reporting in PureEngage
+|Title=Reporting in Genesys Engage
 |Description=View detailed information about each type of reporting:
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