Difference between revisions of "UseCases/Current/GenesysCloud/Workforce EngagementUseCases"

Latest revision as of 11:30, July 15, 2020

Genesys Workforce Engagement Use Cases for GenesysCloud

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Use Case	Subtitle
Use Case	Subtitle
Genesys Agent Assist (EE31)	Monitor conversations between the customer and agent to surface contextually relevant knowledge and FAQs.
Quality Assurance and Compliance (WE01)	Improve quality of agent handling of interactions by deriving insights from interaction recording along with recorded desktop activity, quality evaluations, speech & text analytics and post-interaction survey.
Resource Management (WE02)	Optimize workforce planning and scheduling across all channels. Automate forecasting, scheduling and improve employee engagement.
Employee Performance (WE03)	Agent Skills development, Performance management and Gamification

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Revision as of 10:00, April 22, 2019 (view source) Bgrenon (talk \| contribs) m (1 revision imported) ← Older edit	Latest revision as of 11:30, July 15, 2020 (view source) WikiSysop (talk \| contribs) m (WikiSysop moved page UseCases/Current/PureCloud/Workforce EngagementUseCases to UseCases/Current/GenesysCloud/Workforce EngagementUseCases: Text replacement - "PureCloud" to "GenesysCloud")
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