From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
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|displayname=Cloud Data Download Service | |displayname=Cloud Data Download Service | ||
| − | |contentarea=Genesys | + | |previewers=CDDSPreview |
| + | |contentarea=Genesys Multicloud CX | ||
|landingpage=No | |landingpage=No | ||
| − | |definition= | + | |definition=Genesys Multicloud CX Data Download Service can securely export and download your contact center data. |
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|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Get Started | |Type=Get Started | ||
|Title=How it works | |Title=How it works | ||
|Description={{Link-Standalone|topic=PEC-CDDS/HIW}} | |Description={{Link-Standalone|topic=PEC-CDDS/HIW}} | ||
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Release Notes | |Type=Release Notes | ||
|Title=Release Notes | |Title=Release Notes | ||
| − | |Description= | + | |Description={{NoteFormat| |
| + | Cloud Data Download Service entered End of Life (EOL) on March 31, 2023. It reaches End of Support on March 31, 2024. If you have questions, contact your account representative. | ||
| + | }} | ||
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/CDDS Release Notes] | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/CDDS Release Notes] | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator | |Title=Administrator | ||
|Description=Use the Data Download application to export and download your contact center data. {{Link-AnywhereElse|product=PEC-CDDS|version=Current|manual=Admin|topic=GetStarted|display text=Get started.}} | |Description=Use the Data Download application to export and download your contact center data. {{Link-AnywhereElse|product=PEC-CDDS|version=Current|manual=Admin|topic=GetStarted|display text=Get started.}} | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Title=Developer | |Title=Developer | ||
|Description=You can also create a custom application to get your contact center data using the [https://developer.genesyscloud.com/reference/cdds/ Data Download Service API]. | |Description=You can also create a custom application to get your contact center data using the [https://developer.genesyscloud.com/reference/cdds/ Data Download Service API]. | ||
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|Columns=No | |Columns=No | ||
}} | }} | ||
}} | }} | ||
Latest revision as of 06:01, September 26, 2023
Click on any of the following to see the documentation for that version:
How it works
Release Notes
Important
Cloud Data Download Service entered End of Life (EOL) on March 31, 2023. It reaches End of Support on March 31, 2024. If you have questions, contact your account representative.
Administrator
Use the Data Download application to export and download your contact center data. Get started.
Developer
You can also create a custom application to get your contact center data using the Data Download Service API.
Comments or questions about this documentation? Contact us for support!