From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
|displayname=Reporting | |displayname=Reporting | ||
| − | |previewers=REPPreview | + | |previewers=REPPreview, Guruminder |
| − | |contentarea=Genesys | + | |contentarea=Genesys Multicloud CX |
|landingpage=No | |landingpage=No | ||
| − | |definition=To help administrators and the Team Leads who supervise agents make informed, timely business decisions, Genesys | + | |definition=To help administrators and the Team Leads who supervise agents make informed, timely business decisions, Genesys Multicloud CX offers both real-time dashboard views and historical operational performance reports. |
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
| + | |Platform=Private Edition | ||
| + | |Type=XYZ Documentation | ||
| + | |Title=Should you use the information on this page? | ||
| + | |Description=The documentation on this page describes Genesys CX Insights for ''Genesys Multicloud CX and Genesys Multicloud CX private edition''. | ||
| + | |||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
|Type=Get Started | |Type=Get Started | ||
|Title=How it works | |Title=How it works | ||
| − | |Description=Learn about the different kinds of reporting in Genesys | + | |Description=Learn about the different kinds of reporting in Genesys Multicloud CX. |
|Links=*{{Link-Standalone|topic=PEC-REP/HIW}} | |Links=*{{Link-Standalone|topic=PEC-REP/HIW}} | ||
|Columns=No | |Columns=No | ||
| Line 15: | Line 22: | ||
|Type=Release Notes | |Type=Release Notes | ||
|Description=Find out about changes in each release. | |Description=Find out about changes in each release. | ||
| − | |Links=* | + | |Links=*{{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=GCXI|display text=GCXI (historical reporting) Release Notes}} |
| − | * | + | *{{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=ReportingAnalytics|display text=RAA Release Notes}} |
| + | *{{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Genesys_Pulse|display text=Pulse (real-time reporting) Release Notes}} | ||
| + | *{{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=GVP|display text=Genesys Voice Platform Release Notes}} | ||
*{{Link-Standalone|topic=PEC-REP/AllDeprecations|display text=Reporting deprecations}} | *{{Link-Standalone|topic=PEC-REP/AllDeprecations|display text=Reporting deprecations}} | ||
|Columns=No | |Columns=No | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Type=XYZ Documentation | |Type=XYZ Documentation | ||
| − | |Title=Reporting in Genesys | + | |Title=Reporting in Genesys Multicloud CX |
|Description=View detailed information about each type of reporting: | |Description=View detailed information about each type of reporting: | ||
|Links=*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=GetStarted|display text=Historical reporting with GCXI}} | |Links=*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=GetStarted|display text=Historical reporting with GCXI}} | ||
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT|topic=GetStarted|display text=Real-time reporting with Pulse}} | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT|topic=GetStarted|display text=Real-time reporting with Pulse}} | ||
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GVP|topic=GetStarted|display text=Real-time and historical reporting with GVP}} | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GVP|topic=GetStarted|display text=Real-time and historical reporting with GVP}} | ||
| − | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADNav|anchor=PerformanceTracker|display text=Agent | + | *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADNav|anchor=PerformanceTracker|display text=Agent Workspace reporting}} |
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Type=Developer Resources | ||
| + | |Description=Genesys Info Mart is the component behind the historical reports in your cloud deployment. | ||
| + | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RPRT/GIMRef Genesys Info Mart Historical Database Reference] | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Type=Private Edition | ||
| + | |Description={{PrivateEditionBoilerplate|Boilerplate=3}} | ||
| + | |Links=*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=PulsePEGuide|display text=Pulse Private Edition Guide}} | ||
| + | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GCXIPEGuide|display text=Genesys Customer Experience Insights Private Edition Guide}} (includes RAA) | ||
| + | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GIMPEGuide|display text=Genesys Info Mart Private Edition Guide}} | ||
| + | *{{Link-AnywhereElse|product=GVP|version=Current|manual=GVPPEGuide|display text=Genesys Voice Platform Private Edition Guide}} | ||
|Columns=No | |Columns=No | ||
}} | }} | ||
}} | }} | ||
Latest revision as of 13:47, August 18, 2022
This is a draft page; the published version of this page can be found at PEC-REP.
Should you use the information on this page?
The documentation on this page describes Genesys CX Insights for Genesys Multicloud CX and Genesys Multicloud CX private edition.
How it works
Learn about the different kinds of reporting in Genesys Multicloud CX.
Release Notes
Find out about changes in each release.
Administrator
Learn about administration tools you can use.
Reporting in Genesys Multicloud CX
View detailed information about each type of reporting:
Developer Resources
Genesys Info Mart is the component behind the historical reports in your cloud deployment.
Private Edition
Find detailed information about how to deploy this service in your environment.