From Genesys Documentation
m (Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2") |
m (Text replacement - "Agent Desktop" to "Agent Workspace") |
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{{MintyDocsProduct | {{MintyDocsProduct | ||
| − | |||
| − | |||
|displayname=Agent Setup | |displayname=Agent Setup | ||
| − | |contentarea=Genesys | + | |admins=Jerickso |
| + | |previewers=ASPreview | ||
| + | |contentarea=Genesys Multicloud CX | ||
|landingpage=No | |landingpage=No | ||
| − | |definition=Agent Setup enables you to manage your cloud-based contact center and your agent accounts for applications such as Agent | + | |definition=Agent Setup enables you to manage your cloud-based contact center and your agent accounts for applications such as Agent Workspace and Gplus Adapter for Salesforce Lightning. |
| − | |||
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Release Notes | |Type=Release Notes | ||
|Title=How it works | |Title=How it works | ||
| − | |||
|Links={{Link-Standalone|topic=PEC-AS/HIW}} | |Links={{Link-Standalone|topic=PEC-AS/HIW}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Release Notes | |Type=Release Notes | ||
| − | | | + | |Links={{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Agent_Setup|display text=Agent Setup release notes}} |
| − | | | ||
| − | | | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Install and Config | |Type=Install and Config | ||
|Title=Contact center setup | |Title=Contact center setup | ||
| − | |||
|Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Hierarchy|display text=Settings and configuration overview}} | |Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Hierarchy|display text=Settings and configuration overview}} | ||
*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Onboarding_scenario|display text=Scenario: Onboarding agents and supervisors}} | *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Onboarding_scenario|display text=Scenario: Onboarding agents and supervisors}} | ||
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|Columns=Yes | |Columns=Yes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Install and Config | |Type=Install and Config | ||
|Title=Agent desktop settings | |Title=Agent desktop settings | ||
| − | |||
|Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=CC_options_overview|display text=Agent desktop settings overview}} | |Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=CC_options_overview|display text=Agent desktop settings overview}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
| − | |Platform=GenesysEngage- | + | |Platform=GenesysEngage-cloud |
|Type=Get Started | |Type=Get Started | ||
| − | |||
| − | |||
|Links=[https://all.docs.genesys.com/PEC-AS/Current/ManageCC/Getting_started Agent Setup Administrator's Guide] | |Links=[https://all.docs.genesys.com/PEC-AS/Current/ManageCC/Getting_started Agent Setup Administrator's Guide] | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Type=Private Edition | ||
| + | |Description={{PrivateEditionBoilerplate|Boilerplate=3}} | ||
| + | |Links=* {{Link-AnywhereElse|product=GWS|version=Current|manual=GWSPEGuide}} | ||
|Columns=No | |Columns=No | ||
}} | }} | ||
| + | |Platform=GenesysEngage-cloud | ||
}} | }} | ||
Latest revision as of 13:50, August 16, 2022
Click on any of the following to see the documentation for that version:
How it works
Release Notes
Agent desktop settings
Get Started
Private Edition
Find detailed information about how to deploy this service in your environment.
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