Statistics options

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This topic is part of the manual PEC-REP/Current/ManageCC for version Current of Reporting.


Configure general statistics options in Agent Setup.

In the Statistics section of the Contact Center Settings page, you can configure the following options:

  • Default Statistics displayed specifies the statistics displayed in the Agent Workspace menu bar. The statistic specified by this option is the name of a section containing the statistic definition or the statistic object.
  • Refresh Time defines the frequency of notification (in seconds) for statistics.
  • Time for Statistics Reset specifies the time that you want agent and call center statistics to be reset in Agent Workspace. Indicate the time using UTC time in 24-hour format. For example, PDT midnight is 7AM in UTC and should be specified as 7:00.
  • Maximum quantity of Gadget Statistics displayed specifies the quantity of statistics displayed.
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