Journey map icons
From Genesys Documentation
Contents
Learn about the icons that could appear on the visitor journey map.
About the icons
Each icon represents a type of activity that occurred during a particular session. The position of the icon on the journey map indicates the order in which the activity occurred.
Following are the types of icons that could appear:
Web messaging icons
These icons are only available to Genesys Cloud CX customers who are participating in the beta release for identity stitching.
Web chat icons
Form-related icons
Icon | Tooltip | Description |
---|---|---|
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Form submitted | User submitted a form. |
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Form abandoned | User abandoned the form before completing it. |
Journey shaping icons
Icon | Tooltip | Description |
---|---|---|
Outcome achieved | User achieved one of your outcomes. | |
Segment matched | User matched one of your segments. The color of the icon matches the color of the corresponding segment. |
Miscellaneous icons
Icon | Tooltip | Description |
---|---|---|
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Searched | User searched for something on your site. |
Default | Default icon used when no other icon is applicable. |
Custom event icons
Call icons
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