About web chats
From Genesys Documentation
This topic is part of the manual Work with Genesys CX Insights Reports for version Current of Reporting.
Learn how to work with web chats in Genesys Predictive Engagement.
Overview
Learn what a web chat is and how it works in Genesys Predictive Engagement.
Create and monitor web chat offers
Learn how to create a web chat offer and monitor its performance.
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