View source for GenesysEngageMulticloud/Current/GECUG/Accessibility

{{CustomArticle1
|DisplayName=Accessibility
|Context=Provides information on Genesys support for standards to make software accessible to people with disabilities.
|Intro=This topic provides information on Genesys VPAT®
|CustomSection1={{CustomSection1
|Id=b163dda3-adf2-4a29-bc41-bba925344983
|Heading=Overview
|Text=Genesys values diversity as a core principle. As part of this, Genesys seeks to remove obstacles for individuals with disabilities to be able to successfully use its software. Genesys follows best-practices and guidelines towards this goal. 

The internationally recognized W3C [https://www.w3.org/TR/WCAG21/#guidelines Web Content Accessibility Guidelines (WCAG) 2.1] cover a wide range of recommendations for making Web content more accessible. By following these guidelines, Genesys makes content more accessible to a wider range of people with disabilities and often makes Web content more usable to users in general. WCAG relies on four guiding principles for building accessible UIs, as follows:

*Perceivable: Information and user interface components must be presentable to users in ways they can perceive.
*Operable: User interface components and navigation must be operable.
*Understandable: Information and the operation of user interface must be understandable.
*Robust: Content must be robust enough that it can be interpreted by a wide variety of user agents, including assistive technologies.

Genesys provides Voluntary Product Accessibility Template® - VPAT® reports to document conformance of Genesys applications to WCAG 2.0 and WCAG 2.1 specifications. The VPAT® report is a standardized template for documenting conformance to various accessibility specifications. The VPAT® report provided by Genesys follows the W3C/WAI’s WCAG 2.0 and WCAG 2.1 specifications, as this is an international standard adopted and recognized by Genesys customers worldwide. Available Genesys VPAT® reports can be found in the table in the VPAT section below.

{{NoteFormat|
Please note that Genesys is continually extending accessibility capabilities in Genesys Cloud. For more information please see the article on [https://help.mypurecloud.com/articles/about-accessibility/ accessibility] in Genesys Cloud.
}}
}}{{CustomSection1
|Id=3d94827d-e079-4083-a954-16eb6dbde59f
|Heading=VPAT
|Text=The following table provides information on Genesys VPAT®: <br />
{{{!}} class="wikitable" border="1" cellspacing="0" cellpadding="0"
{{!}} width="232" valign="top"{{!}}'''Products'''
{{!}} width="232" valign="top"{{!}}'''Role'''
{{!}} width="262" valign="top"{{!}}'''WCAG 2.1 Level A'''
{{!}} width="272" valign="top"{{!}}'''WCAG 2.1 Level AA'''
{{!}} width="16" valign="top"{{!}}'''VPAT'''
{{!}}-
{{!}} width="102" valign="top"{{!}}'''Widgets'''
{{!}} width="105" valign="top"{{!}}Consumer
{{!}} width="102" valign="top"{{!}}Achieved
{{!}} width="96" valign="top"{{!}}Achieved
{{!}} width="524" valign="top"{{!}}{{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=Accessibility|display text=Available}}
{{!}}-
{{!}} width="102" valign="top"{{!}}'''Portal'''
{{!}} width="105" valign="top"{{!}}All employees
{{!}} width="102" valign="top"{{!}}Achieved
{{!}} width="96" valign="top"{{!}}Achieved
{{!}} width="524" valign="top"{{!}}{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin|topic=WcagPortal|display text=Available}}
{{!}}-
{{!}} width="102" valign="top"{{!}}'''Workspace Web'''
{{!}} width="105" valign="top"{{!}}Agent (+supervisor  features)
{{!}} width="102" valign="top"{{!}}Achieved
{{!}} width="96" valign="top"{{!}}Achieved
{{!}} width="524" valign="top"{{!}}{{Link-Standalone|topic=PEC-AD/ADAccessibility|display text=Available}}
{{!}}-
{{!}} width="102" valign="top"{{!}}'''Workspace Desktop (Premise)'''
{{!}} width="105" valign="top"{{!}}Agent
{{!}} width="102" valign="top"{{!}}Achieved  (with limitations)
{{!}} width="96" valign="top"{{!}}Achieved
{{!}} width="524" valign="top"{{!}}[https://docs.genesys.com/Documentation/IW/latest/Dep/AccessibilityAndNavigation Available]
{{!}}-
{{!}} width="102" valign="top"{{!}}'''WFM Web Agent'''
{{!}} width="105" valign="top"{{!}}Agent
{{!}} width="102" valign="top"{{!}}Achieved (with limitations)
{{!}} width="96" valign="top"{{!}}In development
{{!}} width="524" valign="top"{{!}}{{Link-Standalone|topic=PEC-WFM/WcagWFM|display text=Available}}
{{!}}-
{{!}} width="102" valign="top"{{!}}'''Pulse'''
{{!}} width="105" valign="top"{{!}}Supervisor
{{!}} width="102" valign="top"{{!}}Achieved
{{!}} width="96" valign="top"{{!}}In  development
{{!}} width="524" valign="top"{{!}}[https://all.docs.genesys.com/Special:Repository/pulse-90-VPAT-report.pdf?page=PEC-REP/Current/RT/Accessibility Available]
{{!}}}
'''Note''': When using softphone, it is recommended to use in Connector Mode, which allows agents to control the softphone from their Workspace application.
}}
}}