View source for UCS/Current/UCSPEGuide/Planning

{{PEPrerequisites
|DisplayName=Before you begin
|Context=Find out what to do before deploying Universal Contact Service (UCS).
|LimitationsStatus=No
|LimitationsText=Currently, UCS:

*supports a single-region model of deployment only
*does not support SSL communication with ElasticSearch.
*requires dedicated PostgreSQL deployment per customer.
|HelmStatus=No
|HelmText=The UCS Helm Chart is available at:

*Jfrog: [https://pureengage.jfrog.io/artifactory/helm-staging/ucsx-950.0.85.tgz https://pureengage.jfrog.io/artifactory/helm-staging/ucsx-xxx.x.xx.tgz]

For information about how to download the Helm charts in Jfrog Edge, see the suite-level documentation: {{SuiteLevelLink|helmchart}}.

<br />
|ThirdPartyStatus=No
|ThirdPartyText=*Kubernetes 1.17+
*Helm 3.0
*Postgres Database v10+
*ElasticSearch v7.8+
|SectionThirdPartyItem={{SectionThirdPartyItem
|ThirdPartyItem=0d238336-2626-4954-8be3-2f1e16fdd0ce
|Notes='''ElasticSearch''': dedicated (one for UCS-X cluster) as all indices for all tenants are stored in it.
}}{{SectionThirdPartyItem
|ThirdPartyItem=1a407778-58fe-4acd-8ca7-5af8eac31283
|Notes=Dedicated for master DB and for each tenant DB due to high load.
}}
|StorageStatus=No
|StorageText=All data are stored in the PostgreSQL, ElasticSearch and Nexus Upload Service which are external to the UCS.
|NetworkStatus=Yes
|BrowserStatus=Yes
|SectionBrowser={{SectionBrowser
|Browser=a1c5ae9e-3ec5-450a-8518-2ee52f956d3f
}}
|DependenciesStatus=No
|DependenciesText=UCS requires the following Genesys components:

*Genesys Authentication Service
*GWS Environment Service
|GDPRStatus=No
|GDPRText=As a part of GDPR compliance procedure, the customer would send a request to Care providing the information about the end user. Care would then open a ticket for Engineering team to follow up on the request.

The engineering team would process the request:
===GDPR request: Export Data===

*Request to UCS to get contact by ID: identify contact (if there is email address or phone number), or <code>getContact</code> (if there is a direct contact ID).
*Request to UCS-X to get list of interactions for contact found.
*Perform CSV export and attach resulting file to the ticket.

===GDPR request: Forget me===

*Request to UCS-X to get contact by ID: identify contact (if there is email address or phone number), or <code>getContact</code> (if there is a direct contact ID).
*Request to UCS-X to get list of interactions for contact found.
*Delete all found interactions.
*Re-check that all interactions for contact were removed.
*Delete contact.
*Re-check that contact was removed.
*Update the ticket.
|PEPageType=bf21dc7c-597d-4bbe-8df2-a2a64bd3f167
}}