Genesys Workforce Engagement

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This topic is part of the manual PureConnect Use Cases for version Public of Genesys Use Cases.
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PureConnect  

Genesys Workforce Engagement Use Cases for PureConnect

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Title Subtitle
Title Subtitle
Genesys Workforce Scheduling for Voice (EE01) Optimize employee utilization for voice interactions
Genesys Omnichannel Workforce Scheduling (EE02) Optimize employee utilization for all digital interactions
Genesys Shrinkage Management (EE03) Improve operational effectiveness by better managing agent non-working time
Genesys Voice Recording (EE07) Record voice interactions
Genesys Voice and Screen Recording (EE08) Record voice and screen interactions
Genesys Quality Management (EE09) Improve employee performance with quality management
Genesys Employee Schedule Preferences (EE10-A) Empower employees with self-administration of their schedule
Genesys Employee Schedule Preferences (EE10-B) Empower employees with self-administration of their schedule
Genesys Employee Schedule Preferences (EE10-C) Empower employees with self-administration of their schedule
Genesys Employee Schedule Preferences (EE10-D) Empower employees with self-administration of their schedule
Genesys Shift Bidding (EE11) Empower employees to influence their schedules
Genesys Speech Analytics (EE22) Gain basic insight into voice interactions using speech analytics
Genesys Advanced Text and Speech Analytics (EE23) Achieve deeper operational insights with speech and text Analytics
Genesys Text and Speech Analytics for Customer Service (EE24) Mine call recordings for insights to improve agent and customer experiences
Genesys Text and Speech Analytics for Compliance (EE25) Enforce compliance and legal responsibilities with speech and text analytics