Genesys Workforce Engagement

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This topic is part of the manual Genesys Cloud Use Cases for version Public of Genesys Use Cases.
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Genesys Workforce Engagement Use Cases for GenesysCloud

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Title Subtitle
Title Subtitle
Quality Assurance and Compliance (WE01) Improve quality of agent handling of interactions by deriving insights from interaction recording along with recorded desktop activity, quality evaluations and post-interaction survey.
Resource Management (WE02) Optimize workforce planning and scheduling across all channels. Automate forecasting, scheduling and improve employee engagement.