Genesys Open Platform
From Genesys Documentation
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This topic is part of the manual Genesys Cloud CX Use Cases for version Current of Genesys Use Cases.
Genesys Open Platform Use Cases for GenesysCloud
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|Genesys Business Communications (OP01)
|Simplify contact center and business communications
|Genesys CRM Collaboration (OP02)
|Enhance routing capabilities and drive agent screenpops using Genesys Cloud CX Data Actions
|Genesys Voice Services (OP04)
|Telephony Connection Options
|Genesys UCC Third-Party Integration (OP07)
|Enable customer choice of unified communication providers and telephony solutions through integrations with popular platforms.
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