Genesys Open Platform

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This topic is part of the manual Genesys Cloud CX Use Cases for version Current of Genesys Use Cases.


Genesys Open Platform Use Cases for GenesysCloud

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Use Case Subtitle
Use Case Subtitle
Genesys Business Communications (OP01) Simplify contact center and business communications
Genesys CRM Collaboration (OP02) Enhance routing capabilities and drive agent screenpops using Genesys Cloud CX Data Actions
Genesys Voice Services (OP04) Telephony Connection Options
Genesys UCC Third-Party Integration (OP07) Enable customer choice of unified communication providers and telephony solutions through integrations with popular platforms.

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