Drilldown: SMART UseCase
Use the filters below to narrow your results.
BO02 (1) ·
BO07 (1) ·
BO11 (1) ·
CE01 (1) ·
CE03 (1) ·
CE11 (1) ·
CE16 (1) ·
CE18 (1) ·
CE19 (1) ·
CE22 (1) ·
CE29 (1) ·
CE31 (1) ·
CE37 (1) ·
EE01 (1) ·
EE02 (1) ·
EE03 (1) ·
EE07 (1) ·
EE08 (1) ·
EE09 (1) ·
EE10-A (1) ·
EE10-B (1) ·
EE10-C (1) ·
EE10-D (1) ·
EE11 (1) ·
EE22 (1) ·
EE23 (1) ·
EE24 (1) ·
EE25 (1) ·
OP01 (1)
None (10) ·
Genesys Advanced Text and Speech Analytics (1) ·
Genesys Blended AI Bots (1) ·
Genesys Call Routing (1) ·
Genesys Callback (1) ·
Genesys Employee Schedule Preferences (4) ·
Genesys KPI Insights (1) ·
Genesys Omnichannel Workforce Scheduling (1) ·
Genesys Outbound Dialer (1) ·
Genesys Shift Bidding (1) ·
Genesys Shrinkage Management (1) ·
Genesys Social Media Routing (1) ·
Genesys Speech Analytics (1) ·
Genesys Text and Speech Analytics for Compliance (1) ·
Genesys Text and Speech Analytics for Customer Service (1) ·
Genesys Workforce Scheduling for Voice (1) ·
Predictive Engagement for Customer Service (1)
None (22) ·
Advanced Server (5) ·
Advanced Server (Interaction Web Tools necessary for this use case) (1) ·
Advanced Session (4) ·
Basic Session (4) ·
CIM (1) ·
CIM HA (Optional) (1) ·
Contact Center Level 1 (3) ·
Genesys Infomart (1) ·
Genesys Infomart - HA (optional) (1) ·
GI2 for iWD (Business Objects) (1) ·
intelligent Workload Distribution (1) ·
Interaction Media Server - Large Appliance - Gen9 (3) ·
Interaction Media Server - Large Appliance - Gen9 (or other applicable media server types based on deployment) (1) ·
Interaction Quality Manager (3) ·
Interaction Recorder Add-on (3) ·
Interaction Recorder Add-on (Optional for recording) (2) ·
Interaction Recorder Master Key Password (3) ·
Interaction Recorder Server (3) ·
Interaction Supervisor add-on (3) ·
Interaction Tracker Add-on (Optional for conversation history) (2) ·
Interaction Web Portal Agent License – Concurrent (3) ·
Interaction Web Portal Enterprise License (3) ·
Interaction Web Portal Organizational License (3) ·
Interaction Web Portal Server License (2) ·
Interaction Web Portal Server License (1) ·
iWD - Back Office (Optional) (1) ·
Media Session (1) ·
Optional: Professional Services customization for advanced callbacks (1) ·
Screen Recorder Session (2) ·
Workspace Desktop Edition (1) ·
GI2 for iWD (Business Objects) - HA (Optional) (1)
Showing below up to 29 results in range #1 to #29.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)
U
- UseCases/Current/PureConnect/BO02
- UseCases/Current/PureConnect/BO07
- UseCases/Current/PureConnect/BO11
- UseCases/Current/PureConnect/CE01
- UseCases/Current/PureConnect/CE03
- UseCases/Current/PureConnect/CE11
- UseCases/Current/PureConnect/CE16
- UseCases/Current/PureConnect/CE18
- UseCases/Current/PureConnect/CE19
- UseCases/Current/PureConnect/CE22
U cont.
- UseCases/Current/PureConnect/CE29
- UseCases/Current/PureConnect/CE31
- UseCases/Current/PureConnect/CE37
- UseCases/Current/PureConnect/EE01
- UseCases/Current/PureConnect/EE02
- UseCases/Current/PureConnect/EE03
- UseCases/Current/PureConnect/EE07
- UseCases/Current/PureConnect/EE08
- UseCases/Current/PureConnect/EE09
- UseCases/Current/PureConnect/EE10-A
U cont.
- UseCases/Current/PureConnect/EE10-B
- UseCases/Current/PureConnect/EE10-C
- UseCases/Current/PureConnect/EE10-D
- UseCases/Current/PureConnect/EE11
- UseCases/Current/PureConnect/EE22
- UseCases/Current/PureConnect/EE23
- UseCases/Current/PureConnect/EE24
- UseCases/Current/PureConnect/EE25
- UseCases/Current/PureConnect/OP01