Drilldown: SMART UseCase

Current (31)

Genesys Use Cases (31)

GenesysEngage-onpremises · PureConnect · GenesysCloud · Other · None

BO02 (1) · BO07 (1) · BO11 (1) · CE01 (1) · CE02 (1) · CE03 (1) · CE07 (1) · CE11 (1) · CE16 (1) · CE18 (1) · CE19 (1) · CE22 (1) · CE29 (1) · CE37 (1) · CE41 (1) · EE01 (1) · EE02 (1) · EE03 (1) · EE07 (1) · EE08 (1) · EE09 (1) · EE10-A (1) · EE10-B (1) · EE10-C (1) · EE10-D (1) · EE11 (1) · EE22 (1) · EE23 (1) · EE24 (1) · EE25 (1) · OP01 (1)

None (11) · Genesys Advanced Text and Speech Analytics (1) · Genesys Call Routing (1) · Genesys Callback (1) · Genesys Employee Schedule Preferences (4) · Genesys KPI Insights (1) · Genesys Omnichannel Workforce Scheduling (1) · Genesys Outbound Dialer (1) · Genesys Personalized Routing (1) · Genesys Shift Bidding (1) · Genesys Shrinkage Management (1) · Genesys Social Media Routing (1) · Genesys Speech Analytics (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys Voice Bots (1) · Genesys Workforce Scheduling for Voice (1) · Predictive Engagement for Customer Service (1)

PureConnect (31)

None (23) · Advanced Server (5) · Advanced Session (4) · Basic Session (4) · Interaction Media Server - Large Appliance - Gen9 (3) · Interaction Web Portal Organizational License (3) · Interaction Web Portal Enterprise License (3) · Interaction Web Portal Agent License – Concurrent (3) · Interaction Recorder Server (3) · Interaction Recorder Master Key Password (3) · Interaction Recorder Add-on (3) · Interaction Quality Manager (3) · Interaction Supervisor add-on (3) · Contact Center Level 1 (3) · Interaction Web Portal Server License (2) · Interaction Recorder Add-on (Optional for recording) (2) · Screen Recorder Session (2) · Interaction Tracker Add-on (Optional for conversation history) (2)

Other values: ; Advanced Server (Interaction Web Tools necessary for this use case) CIM CIM HA (Optional) Genesys Infomart Genesys Infomart - HA (optional) GI2 for iWD (Business Objects) GIA: Intelligent Automation Omnichannel Self-Service - HA (Optional) intelligent Workload Distribution Interaction Media Server - Large Appliance - Gen9 (or other applicable media server types based on deployment) Interaction Speech Rec Tier 1 - Additional Language Interaction Speech Rec Tier 1 - Base Language Interaction Speech Rec Tier 2 - Base Language Interaction Speech Rec Tier 3 - Additional Language Interaction Web Portal Server License​ ​ ITTS Additional Language ITTS Base Langage iWD - Back Office (Optional) Media Session Optional: Professional Services customization for advanced callbacks PureConnect: Interaction Attendant Remote Data Query (Optional) PureConnect: Interaction Text-To-Speech (ITTS) (Optional) PureConnect: MRCP ASR Feature License (Optional) PureConnect: Secure Input IVR (Optional) PureConnect: Speech Recognition Services (Optional) PureConnect: Voice XML Interpreter PureConnect:Secure Input IVR (Optional) Workspace Desktop Edition ​ GI2 for iWD (Business Objects) - HA (Optional)​ ​ GIA: Intelligent Automation Omnichannel Self-Service ​ PureConnect: Interaction Speech Recognizer (ISR) (Optional)​

None (27) · CE01 (2) · CE02 (1) · CE18 (1) · CE31 (1)

None (26) · CE01 (4) · CE02 (4) · EE07 (1) · EE08 (1)

None · CE16 · CE07 · CE19 · CE01 · CE18 · CE09 · EE14 · CE43 · CE37 · CE31 · CE29 · CE28 · CE22 · CE20 · BO02 · CE11 · CE03 · CE02 · CE12 · CE27 · CE08 · CE34 · CE41 · BO06 · BO03 · EE31 · OP04 · WE01 · WE02 · Other

None (31)

None (31)

None (31)

None (1) · 1.0.2 (1) · 1.1.2 (1) · V 1.0.0 (9) · v 1.0.1 (8) · v 1.0.2 (2) · v 1.0.3 (1) · V 1.1.1 (1) · v 1.2.1 (1) · ver 1.0.0 (1) · ver 1.0.1 (2) · ver 1.0.2 (1) · ver 1.0.3 (1) · ver 1.1.2 (1)