Drilldown: SMART UseCase
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Advanced Server (1) ·
Any of the Digital Channels (Optional) (2) ·
CIM (5) ·
CIM (HA) (3) ·
CIM HA (Optional) (2) ·
Coaching (1) ·
Contact Center Level 1 (1) ·
Conversation Manager (1) ·
Genesys Chat (1) ·
Genesys Content Analyzer (1) ·
Genesys Infomart (2) ·
Genesys Infomart (Optional) (1) ·
Genesys Infomart - HA (optional) (2) ·
Genesys Interactive Insights (2) ·
Genesys Interactive Insights (Optional) (1) ·
Genesys Social Engagement (1) ·
Genesys Voice Platform (incl add'l capability) (1) ·
Genesys Voice Platform (incl add'l capability) - HA (Optional) (1) ·
Genesys Workforce Management (2) ·
Intelligent Automation Omnichannel Self-Service (1) ·
Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) ·
Interaction Recorder Add-on (Optional for recording) (1) ·
Interaction Supervisor add-on (1) ·
Interaction Tracker Add-on (Optional for conversation history) (1) ·
Interaction Workspace (2) ·
Interaction Workspace (Optional) (1) ·
No sellable items (5) ·
Performance DNA (2) ·
Please reference prerequisits (4) ·
See Prerequisits (2) ·
See sellable items for CE01 CE02 CE18 CE21 CE22 CE24 or CE25 (1) ·
SIP Business Continuity (1) ·
SIP Business Continuity (Optional) (2) ·
SIP Interaction (1) ·
SIP Interaction (Optional) (2) ·
SIP Interaction HA (optional) (3) ·
Skills Management (2) ·
Training Manager (2) ·
Workforce Management (2)
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