Drilldown: SMART UseCase

Current (16)

Genesys Use Cases (16)

GenesysCloud (2) · GenesysEngage-onpremises (5) · PureConnect (9)

BO07 (1) · CE09 (1) · CE22 (1) · EE02 (1) · EE07 (1) · EE08 (1) · EE09 (1) · EE10-D (1) · EE11 (1) · EE17 (1) · EE22 (1) · EE23 (1) · EE24 (1) · OP01 (2) · OP04 (1)

None (11) · Genesys Business Communications (1) · Genesys Employee Schedule Preferences (1) · Genesys Omnichannel Workforce Scheduling (1) · Genesys Shift Bidding (1) · Genesys Voice Services (1)

GenesysCloud (2) · GenesysEngage-onpremises (5) · PureConnect (9)

None (6) · Advanced Session (4) · Basic Session (4) · Advanced Server (4) · Interaction Recorder Master Key Password (3) · No sellable items (3) · Interaction Web Portal Enterprise License (3) · Interaction Web Portal Agent License – Concurrent (3) · Interaction Recorder Server (3) · Interaction Web Portal Organizational License (3) · Interaction Media Server - Large Appliance - Gen9 (3) · Interaction Recorder Add-on (3) · Interaction Quality Manager (3) · Please reference prerequisits (2) · Screen Recorder Session (2) · Interaction Web Portal Server License (2)

Other values: ; Coaching Contact Center Level 1 Intelligent Automation Omnichannel Self-Service Interaction Media Server - Large Appliance - Gen9 (or other applicable media server types based on deployment) Interaction Speech Rec Tier 1 - Additional Language Interaction Speech Rec Tier 1 - Base Language Interaction Speech Rec Tier 2 - Base Language Interaction Speech Rec Tier 3 - Additional Language Interaction Supervisor add-on Interaction Web Portal Server License​ ​ ITTS Additional Language ITTS Base Langage Media Session Optional: Professional Services customization for advanced callbacks PureConnect: Interaction Attendant Remote Data Query (Optional) PureConnect: Interaction Speech Recognizer (ISR) (Optional) PureConnect: Interaction Text-To-Speech (ITTS) (Optional) PureConnect: MRCP ASR Feature License (Optional) PureConnect: Secure Input IVR (Optional) PureConnect: Speech Recognition Services (Optional) Speech Analytics Speech Analytics Additional Language (Optional) Text Analytics (Optional) ​ For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter ​ Intelligent Automation Omnichannel Self-Service - HA (Optional)​

None (12) · CE02 (1) · EE16 (1) · EE22 (2)

None (11) · CE01 (3) · CE02 (3) · CE16 (1) · CE18 (1) · EE07 (2) · EE08 (2)

None (14) · CE07 (1) · OP04 (1)

None (16)

None (16)

None (16)

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