Drilldown: SMART UseCase

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SMART UseCase > Offering: PureConnect & Optional : CE27 or None

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MintyDocsVersion:
Current (30)
MintyDocsProduct:
Genesys Use Cases (30)
MintyDocsManual:
PureConnect (30)
ID:
BO02 (1) · BO07 (1) · CE01 (1) · CE02 (1) · CE03 (1) · CE07 (1) · CE11 (1) · CE16 (1) · CE18 (1) · CE19 (1) · CE22 (1) · CE29 (1) · CE37 (1) · CE41 (1) · EE01 (1) · EE02 (1) · EE03 (1) · EE07 (1) · EE08 (1) · EE09 (1) · EE10-A (1) · EE10-B (1) · EE10-C (1) · EE10-D (1) · EE11 (1) · EE22 (1) · EE23 (1) · EE24 (1) · EE25 (1) · OP01 (1)
Title:
None (10) · Genesys Advanced Text and Speech Analytics (1) · Genesys Call Routing (1) · Genesys Callback (1) · Genesys Employee Schedule Preferences (4) · Genesys KPI Insights (1) · Genesys Omnichannel Workforce Scheduling (1) · Genesys Outbound Dialer (1) · Genesys Personalized Routing (1) · Genesys Shift Bidding (1) · Genesys Shrinkage Management (1) · Genesys Social Media Routing (1) · Genesys Speech Analytics (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys Voice Bots (1) · Genesys Workforce Scheduling for Voice (1) · Predictive Engagement for Customer Service (1)
Offering: (Click arrow to add another value)
SellableItems:
None (22) · Advanced Server (5) · Advanced Session (4) · Basic Session (4) · Interaction Media Server - Large Appliance - Gen9 (3) · Interaction Web Portal Organizational License (3) · Interaction Web Portal Enterprise License (3) · Interaction Web Portal Agent License – Concurrent (3) · Interaction Recorder Server (3) · Interaction Recorder Master Key Password (3) · Interaction Recorder Add-on (3) · Interaction Quality Manager (3) · Interaction Supervisor add-on (3) · Contact Center Level 1 (3) · Interaction Web Portal Server License (2) · Interaction Recorder Add-on (Optional for recording) (2) · Screen Recorder Session (2) · Interaction Tracker Add-on (Optional for conversation history) (2)
Other values:
RequiresAll:
None (26) · CE01 (2) · CE02 (1) · CE18 (1) · CE31 (1)
RequiresOr:
None (25) · CE01 (4) · CE02 (4) · EE07 (1) · EE08 (1)
Optional: (Click arrow to add another value)
Exceptions:
None (30)
Requires:
None (30)
Video:
None (30)
DocVersion:
None (1) · 1.0.2 (1) · 1.1.2 (1) · V 1.0.0 (8) · v 1.0.1 (8) · v 1.0.2 (2) · v 1.0.3 (1) · V 1.1.1 (1) · v 1.2.1 (1) · ver 1.0.0 (1) · ver 1.0.1 (2) · ver 1.0.2 (1) · ver 1.0.3 (1) · ver 1.1.2 (1)

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