Drilldown: HIW

Agent Setup (2) · Cloud Data Download Service (2) · Digital Channels (2) · Genesys Softphone (2) · Intelligent Workload Distribution (2) · Outbound (2) · Recording, Quality Management and Speech Analytics (2) · Routing (2)

Draft:PEC-AS (1) · Draft:PEC-CDDS (1) · Draft:PEC-DC (1) · Draft:PEC-GS (1) · Draft:PEC-IWD (1) · Draft:PEC-OU (1) · Draft:PEC-REC (1) · Draft:PEC-ROU (1) · PEC-AS (1) · PEC-CDDS (1) · PEC-DC (1) · PEC-GS (1) · PEC-IWD (1) · PEC-OU (1) · PEC-REC (1) · PEC-ROU (1)

No (16)

Administrator · Administrator, Agent, Supervisor · Administrator, Agent · None · Administrator, Agent, Developer · Administrator, Developer · Administrator, Developer, Supervisor · Developer · Other

How Agent Setup works (2) · How Cloud Data Download Service works (2) · How Digital Channels works (2) · How Genesys Softphone works (2) · How Intelligent Workload Distribution works (2) · How Outbound works (2) · How Recording, Quality Management and Speech Analytics works (2) · How Routing works (2)

None (6) · How Digital Channels works (2) · How Genesys Softphone works (2) · How IWD works (2) · How Recording, Quality Management and Speech Analytics works (2) · How routing works (2)

None (16)

Agent Setup (2) · Cloud Data Download Service (2) · Digital Channels (2) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Softphone (2) · Intelligent Workload Distribution (2) · Outbound (CX Contact) (2) · Routing and Designer (2)

None (16)

Yes (16)

None (2) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Platform Administration (2) · CX Contact (2) · Designer (2) · Recording (2)

None (10) · BO02, BO03 (2) · CE01 (4)

GenesysEngage-cloud (16)