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GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or
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Setting up Integration for Inbound and Outbound SMS (1) ·
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Staffing Build Wizard for Multiple Activities (1) ·
Workforce Management API Reference (1)
API Reference (1) ·
Building staffing for multiple activities (1) ·
Default forecasting objectives (1) ·
Performance (1) ·
Performance Alerts View (1) ·
Performance Intra-Day View (1) ·
Performance Monitor View (1) ·
Setting up Integration for Inbound and Outbound SMS (1) ·
Setting up Integration for Outbound Email Campaigns (1) ·
Staffing Build Wizard (Multiple Activities) (1)
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