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None (37) · GenesysCloud (4) · GenesysEngage-cloud (68) · GenesysEngage-cloud, PureConnect, GenesysCloud (2)

None (102) · No (8)

None (106) · Administrator (4) · Developer (1)

None (31) · Outbound Contact reports (3) · Callback reports (3)

Other values: ; About metrics About user accounts Agent Activity Business Result report Agent Details Activity Report Agent Group Membership Details report Agent Login-Logout Details report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent State Details report Agent Time report Agents reports Apply Phone Number Filters Architecture Assign Weights to Contact Lists Before you begin Business Results reports Callback Details Report Callback Summary Report Campaign Callbacks Summary Report Campaign Summary Report Chat reports Co-browse reports Configuring and running Data Uploader for OrgData uploads Contact List Effectiveness Report CX Contact Basics Dashboards Deploy Deployment tasks summary Designer reports Details reports Email reports Genesys Multicloud CX reports Get started High availability and disaster recovery Installing Data Uploader Interaction Flow Details report Interaction Handling Attempt Details report Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Prerequisites Queue Summary Customer Segment report Queues reports Scheduling the Data Uploader to run daily Support Material for Genesys UseCases Task Routing dashboards WFM Metrics WFM Primers

None (37) · Callback reports (3) · Outbound Contact reports (3)

Other values: ; About About metrics About user accounts Agent Activity Business Result report Agent Details Activity Report Agent Group Membership Details report Agent Login-Logout Details report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent State Details report Agent Time report Agents reports Apply Phone Number Filters Assign Weights to Contact Lists Business Results reports Callback Details Report Callback Summary Report Campaign Callbacks Summary Report Campaign Summary Report Chat reports Co-browse reports Configuring and running Data Uploader for OrgData uploads Contact List Effectiveness Report CX Contact Basics Dashboards Designer reports Details reports Email reports Genesys Multicloud CX reports Installing Data Uploader Interaction Flow Details report Interaction Handling Attempt Details report Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Prerequisites Queue Summary Customer Segment report Queues reports Scheduling the Data Uploader to run daily Task Routing dashboards WFM Metrics WFM Primers

None (110)

None (3) · Administrator (2) · Cloud Data Download Service (2) · Event Stream (1) · Genesys Agent Assist (1) · Genesys Multicloud CX Private Edition (3) · Genesys Recording, Quality Management, and Speech Analytics (1) · Genesys Skills Management (5) · Genesys Use Cases (2) · Gplus Adapter for Microsoft Dynamics 365 (2) · Gplus Adapter for ServiceNow (3) · Health Check Agent (1) · Internal Content Administration (6) · nGAGEMENT (6) · Outbound (CX Contact) (8) · Reporting (57) · Sales Collateral (4) · Success Factors for Genesys Multicloud CX (1) · User Data Management (2)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (106) · CX Contact (4)

None (110)

None (106) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · e58addd1-923c-445b-b6f5-f0225a55bd15 (2)