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None (50) · Third-Party Messaging API (2) · Introduction to Engage Cloud APIs (2) · Openmedia API (2) · Cloud Data Download Service Overview (2) · Cloud Data Download Service API (2) · Authentication API (2) · Secure Email API (2) · Secure Email Overview (2) · Statistics API (2) · Statistics Notifications API (2) · Statistics Overview (2) · Task Routing Overview (2) · Authentication Overview (2) · Third-Party Messaging Overview (2) · User Data Management API (2) · User Data Management Overview (2) · Third-Party Messaging Webhook (2)

Other values: ; Administrator Tasks Agent Adherence Report Metrics and End Notes Agent Details Activity Report Agent Group Business Attribute Report Agent Group Interaction Handling Report Agent Group Membership Details Report Agent Group Queue Business Attribute Report Agent Interaction Hierarchy Report Agent Interval Based Report Agent Login-Logout Details Report Agent Not Ready Reason Code Report Agent Not Ready Report Agent Omnichannel Activity Report Agent Outbound Campaign Report Agent Performance Dashboard Agent Queue Report Agent Social Engagement Report Agent State Details Report Agent Summary Activity Email Report Agent Summary Activity Report (Active) Agent Summary Activity Report (Interaction) Agent Task Dashboard Agent Utilization Email Report Agent Utilization Report Agent Wrap Report Application Duration Report Application Summary Report Blocks Summary Report Business Metrics Executive Report Calendar Management Callback Details Report Callback Summary Report Campaign Callbacks Summary Report Campaign Summary Report Can I customize CX Insights reports? Chat Engagement Report Chat Message Statistics Report Chat Session API Chat Session Report Co-browse Detail Report Co-browse Summary Report Consumer Messaging Overview Contact Center Dashboard Contact Center Performance Report Metrics Contact List Effectiveness Report Customer Perspective Report CX Contact Service Overview - WIP Dimension tables Enabling Wait-lists Engagement Overview - WIP Fact tables Forecasting How do CX Insights reports explain what is happening in my contact center? How do I access historical reports? Intelligent Workload Distribution Overview Interaction Flow Report Interaction Handling Attempt Report Interaction Traffic Group Report Interaction Traffic Report Interaction Volume Business Attribute Email Report Interaction Volume Business Attribute Report Managing Overtime Milestone Summary Report Monitoring Performance and Adherence Multi-Forecasting Primer Overlays Primer Pre-Agent Termination Report Predictive Routing - AHT & Queue Dashboard Predictive Routing - Model Efficiency Dashboard Predictive Routing Agent Occupancy Dashboard Provisioning Overview - WIP Query examples Queue Dashboard Queue Outline Report Queue Summary Report Schedule Summary View and Reporting Scheduling Scheduling Breaks and Meals in WFM Search API Speed Of Accept (hours) Report Speed Of Accept (seconds) Report Supervisor Dashboard Survey Answer Report Survey Statistics Report Task Volume Dashboard Time Off Primer Time-Off Bidding Transfer Detail Report User Security Using E-mail Notifications in WFM Using WFM Task Sequences What historical reports are available in Genesys CX Insights? Workforce Management Workforce Management ETL Database Reference Workspace Overview - WIP

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Other values: ; Administrator Tasks Agent Adherence Report Metrics and End Notes Agent Details Activity Report Agent Group Business Attribute Report Agent Group Interaction Handling Report Agent Group Membership Details Report Agent Group Queue Business Attribute Report Agent Interaction Hierarchy Report Agent Interval Based Report Agent Login-Logout Details Report Agent Not Ready Reason Code Report Agent Not Ready Report Agent Omnichannel Activity Report Agent Outbound Campaign Report Agent Performance Dashboard Agent Queue Report Agent Social Engagement Report Agent State Details Report Agent Summary Activity Email Report Agent Summary Activity Report (Active) Agent Summary Activity Report (Interaction) Agent Task Dashboard Agent Utilization Email Report Agent Utilization Report Agent Wrap Report Application Duration Report Application Summary Report Blocks Summary Report Business Metrics Executive Report Calendar Management Callback Details Report Callback Summary Report Campaign Callbacks Summary Report Campaign Summary Report Can I customize CX Insights reports? Chat Engagement Report Chat Message Statistics Report Chat Session Report Co-browse Detail Report Co-browse Summary Report Contact Center Dashboard Contact Center Performance Report Metrics Contact List Effectiveness Report Customer Perspective Report Dimension tables Enabling Wait-lists Fact tables Forecasting How do CX Insights reports explain what is happening in my contact center? How do I access historical reports? Interaction Flow Report Interaction Handling Attempt Report Interaction Traffic Group Report Interaction Traffic Report Interaction Volume Business Attribute Email Report Interaction Volume Business Attribute Report Managing Overtime Milestone Summary Report Monitoring Performance and Adherence Multi-Forecasting Primer Overlays Primer Pre-Agent Termination Report Predictive Routing - AHT & Queue Dashboard Predictive Routing - Model Efficiency Dashboard Predictive Routing Agent Occupancy Dashboard Query examples Queue Dashboard Queue Outline Report Queue Summary Report Schedule Summary View and Reporting Scheduling Scheduling Breaks and Meals in WFM Speed Of Accept (hours) Report Speed Of Accept (seconds) Report Supervisor Dashboard Survey Answer Report Survey Statistics Report Task Volume Dashboard Time Off Primer Time-Off Bidding Transfer Detail Report User Security Using E-mail Notifications in WFM Using WFM Task Sequences What historical reports are available in Genesys CX Insights? Workforce Management Workforce Management ETL Database Reference

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None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

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