Drilldown: Article

None (24) · No (93)

Draft:PE-GPR (4) · Draft:PEC-AS (33) · Draft:PEC-DC (3) · Draft:PEC-Developer (1) · Draft:PEC-WFM (1) · Draft:WID (66) · PEC-AS (5) · PEC-DC (3) · PEC-WFM (1)

None (44) · GenesysCloud (1) · GenesysEngage-cloud (71) · PureEngage (1)

None (78) · No (39)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Localization (12) · Configuration (11) · API Commands (10) · API Events (10) · None (8) · Templates (2) · Genesys Widgets: Close the chat when an agent disconnects (2) · Metadata (2) · Configure a multi-channel contact center (2) · Persistent Chat across Different Domains (2) · Virtual Queues (2) · Capacity rules (2)

Other values: ; (New) Task summary: contact center setup App Calendar Callback CallbackService CallUs ChannelSelector CoBrowse Common Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones (voice) Configuring Genesys Widgets Console Cookie Usage Create and manage administrators (in buik) Create and manage agent groups Create and manage agents Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Customizable Callback Registration Form Customizable Chat Registration Form Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer and routing options (voice) Engage Genesys Predictive Routing REST API Genesys Widgets Genesys Widgets Reference Icons Import agents Interaction channels Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Popular tasks Styling the Widgets Tested browsers Use templates to configure agents Use the /authenticate endpoint Use the /search-analyze endpoint WebChat WebChatService Work with Agent Setup

None (12) · Localization (12) · Configuration (11) · API Commands (10) · API Events (10) · Metadata (2) · Virtual Queues (2) · Capacity rules (2) · Configure a multi-channel contact center (2) · Templates (2)

Other values: ; (New) Task summary: contact center setup App Calendar Callback CallbackService CallUs ChannelSelector CoBrowse Common Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones Configuring Genesys Widgets Console Cookie Usage Create and manage administrators (In bulk) Create and manage agent groups Create and manage agents Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Customizable Callback Registration Form Customizable Chat Registration Form Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer options (voice) Engage Genesys Predictive Routing API Genesys Widgets Genesys Widgets Reference Icons Import agents Interaction channels Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Popular tasks Styling the Widgets Tested browsers Use templates to configure agents Use the /authenticate endpoint Use the /search-analyze endpoint WebChat WebChatService Work with Agent Setup

None (115) · Journey (2)

None (1) · Agent Setup (38) · Developer (1) · Digital Channels (6) · Genesys Predictive Routing (4) · Widgets (66) · Workforce Management (1)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (117)

None (117)

None (117)