Drilldown: Article

None (47) · No (140) · Yes (2)

Draft:PEC-AS (77) · Draft:PEC-ROU (102) · PEC-AS (7) · PEC-ROU (3)

None (42) · GenesysEngage-cloud (147)

None (147) · No (42)

None (187) · Administrator (2)

None (5) · Templates (3) · Getting started (3) · Capacity rules (2) · Integrate third-party applications (2) · Terminate Block (Digital) (2) · Terminate Call Block (2) · Configure a multi-channel contact center (2) · Set up Genesys Task Routing (2) · Explore the sample Designer application (2) · Get started with Agent Setup (2) · Agent and contact center statistics (2) · Virtual Queues (2)

Other values: ; (New) Task summary: contact center setup Account: Configure Groups Account: User Management Activity Block Admin Agent accounts Agent Groups Agent Setup Agent Workspace settings Analysis Reports: Lift Estimation, Feature Analysis, Agent Variance Application Workflow Applications Assign Variables Block Audit Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Bulk Import Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Channel options Chat Custom Message Block Chat Message Block Chat options Check for Existing Callback V2 Click-to-Call-In Match Block Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones (voice) Contact Center Settings Contact options Create and manage administrators (in buik) Create and manage agent groups Create and manage agents Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents CRM Adapter Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Debug Block Deprecation-AllNotices Deprecation-Voice Forward Designer Designer Analytics Desktop Options Desktop Statistics Digital Resources Email Mailboxes Email options Emergency Block Emergency Flags Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer and routing options (voice) External Services Blocks Facebook options Feedback options Genesys Predictive Routing Genesys Softphone options Genesys Task Routing setup Get Chat Transcript Block Global Login options Go To Block Grammars & Bots HTTP REST Block Import agents Interaction channels Interaction History Advanced Search options Logic and Control Blocks Manage business attributes by transaction Manage Email Addresses Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Media Resources Menu Block Menu Option Block Milestone Block My Channels options Outbound options Partitions Permissions and Access Play Message Block Popular tasks Predictive Routing Block Query VQs Block R--How Does GPR Score Agents? R--Routing Scenarios Using GPR Record Block Record Utterance block Recording options Reporting Blocks Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Routing Manager Sample Designer application Saving and Publishing Your Application Segmentation Block Send Chat Transcript Block Send Email Block Service Client options Setup Survey Block Shared Module Block Shared Modules Sharing Business Attributes in Agent Setup Single Sign-On Special Day Block Special Days Standard Response Library options Standard Response options Start Treatment Block Statistic Block Statistics options Summary Supervisor options Survey Blocks Transaction List Block Transactions Transfer Block Twitter options Upload Data: Agent Profiles, Customer Profiles, and Datasets Use templates to configure agents User Input Block User Interaction Blocks User Interface User Profile: Reset Passwords Using Blocks Validate Phone Number Block Variables Voice Mail Block Voice options Work with Agent Setup Working with Global Favorites Workitem options

None (9) · Templates (3) · Getting started (3) · Terminate Block (Digital) (2) · Virtual Queues (2) · Capacity rules (2) · Terminate Call Block (2) · Explore the sample Designer application (2) · Configure a multi-channel contact center (2) · Set up Genesys Task Routing (2) · Integrate third-party applications (2) · Agent and contact center statistics (2)

Other values: ; (New) Task summary: contact center setup Account: Configure Groups Account: User Management Activity Block Admin Agent accounts Agent Groups Agent Setup Agent Workspace settings Analysis Reports: Lift Estimation, Feature Analysis, Agent Variance Application Workflow Applications Assign Variables Block Audit Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Bulk Import Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Channel options Chat Custom Message Block Chat Message Block Chat options Check for Existing Callback V2 Click-to-Call-In Match Block Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones Contact Center Settings Contact options Create and manage administrators (In bulk) Create and manage agent groups Create and manage agents Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents CRM Adapter Custom Service Block Dashboard management Data Blocks Data Tables Data Tables Block Debug Block Designer Designer Analytics Desktop Options Desktop Statistics Digital Resources Email Mailboxes Email options Emergency Block Emergency Flags Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer options (voice) External Services Blocks Facebook options Feedback options Genesys Predictive Routing Genesys Softphone options Genesys Task Routing setup Get Chat Transcript Block Global Login options Go To Block Grammars & Bots HTTP REST Block Import agents Interaction channels Interaction History Advanced Search options Logic and Control Blocks Manage business attributes by transaction Manage Email Addresses Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Media Resources Menu Block Menu Option Block Milestone Block My Channels options Outbound options Partitions Permissions and Access Play Message Block Popular tasks Predictive Routing Block Query VQs Block R--How Does GPR Score Agents? R--Routing Scenarios Using GPR Record Block Record Utterance block Recording options Reporting Blocks Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Routing Manager Sample Designer application Saving and Publishing Your Application Segmentation Block Send Chat Transcript Block Send Email Block Service Client options Setup Survey Block Shared Module Block Shared Modules Sharing Business Attributes in Agent Setup Single Sign-On Special Day Block Special Days Standard Response Library options Standard Response options Start Treatment Block Statistic Block Statistics options Summary Supervisor options Survey Blocks Transaction List Block Transactions Transfer Block Twitter options Upload Data: Agent Profiles, Customer Profiles, and Datasets Use templates to configure agents User Input Block User Interaction Blocks User Interface User Profile: Reset Passwords Using Blocks Validate Phone Number Block Variables Voice Mail Block Voice options Work with Agent Setup Working with Global Favorites Workitem options

None (185) · Journey (4)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (4) · Administrator (87) · Designer (3) · FldCod (1) · GPR (7) · GTR (7) · ManageCC (40) · Source (40)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (189)

None (189)