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GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or
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Reporting, Reporting GCXI
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Agent settings overview (2) ·
Chat Thread Report (2) ·
Create and manage agent skills (2) ·
CX Insights for iWD reports and dashboards (2) ·
Genesys CX Insights for iWD project (1) ·
Intraday Process Dashboard (2) ·
Intraday Process Report (2) ·
My Channels options (2) ·
Recording options (2) ·
Service client options (2) ·
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Task Age Report (2)
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- Draft:PEC-AS/Current/ManageCC/Agent options overview
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