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Article > Platform :
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or
GenesysEngage-onpremises
& Role :
Administrator, Developer or
Adminstrator or
Agent, Supervisor
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Agent Assist tab (2) ·
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Messaging (2) ·
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Provision SMS (2) ·
Schedule Callback (2) ·
Setting up Integration for Inbound and Outbound SMS (2) ·
Setting up Integration for Outbound Email Campaigns (2) ·
Views - BundleToolbarRegion (1)
Agent Assist (2) ·
Events (1) ·
Knowledge tab (2) ·
Messaging (2) ·
Modules (1) ·
Permissions and Access (1) ·
Provision SMS (2) ·
Schedule a callback (2) ·
Setting up Integration for Inbound and Outbound SMS (2) ·
Setting up Integration for Outbound Email Campaigns (2) ·
Views - BundleToolbarRegion (1)
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