Drilldown: Article
Article > Platform :
GenesysEngage-cloud or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.
& Dimension:
None
& Application :
Agent Desktop or
Reporting GCXI
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About the Genesys Info Mart historical database (2) ·
Agents reports (2) ·
Billing Data reports (2) ·
Callback reports (2) ·
Campaign Callbacks Summary Report (2) ·
Chat reports (2) ·
Configure the Genesys Agent Assist Plugin for Workspace Desktop Edition (2) ·
Customize reports (2) ·
Generate historical reports (2) ·
Install the Genesys Agent Assist Plugin for Workspace Desktop Edition (1) ·
Prerequisites (1) ·
Report Descriptions (2) ·
Work with projects (1) ·
Work with reports (2)
About the Genesys Info Mart historical database (2) ·
Agents reports (2) ·
Billing Data reports (2) ·
Callback reports (2) ·
Campaign Callbacks Summary Report (2) ·
Chat reports (2) ·
Configure the Plugin (2) ·
Customize reports (2) ·
GCXI project (1) ·
Generate historical reports (2) ·
Install the plugin (1) ·
Prerequisites (1) ·
Report Descriptions (2) ·
Work with reports (2)
Showing below up to 25 results in range #1 to #25.
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D
- Draft:GAA/Current/WDEPlugin/Configure GenAdmin
- Draft:GAA/Current/WDEPlugin/ConfigureGenAdmin
- Draft:GAA/Current/WDEPlugin/InstallWDEplugin
- Draft:GAA/Current/WDEPlugin/PrerequisitesArticle
- Draft:PEC-REP/Current/RPRT/GIM
- Draft:PEC-REP/Current/RPRT/HRCXIAgentsReports
- Draft:PEC-REP/Current/RPRT/HRCXIBDSReports
- Draft:PEC-REP/Current/RPRT/HRCXICallbackReports
- Draft:PEC-REP/Current/RPRT/HRCXIChatReports
D cont.
- Draft:PEC-REP/Current/RPRT/HRCXICmpgnClbkSmry
- Draft:PEC-REP/Current/RPRT/HRCXICustomizingReports
- Draft:PEC-REP/Current/RPRT/HRCXIGetStarted
- Draft:PEC-REP/Current/RPRT/HRCXIIncludedReports
- Draft:PEC-REP/Current/RPRT/HRCXIProjects
- Draft:PEC-REP/Current/RPRT/HRCXIReadReports