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Genesys Softphone for Agents and Supervisors (2) ·
How Agent Setup works (2) ·
How Cloud Data Download Service works (2) ·
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How Recording, Quality Management and Speech Analytics works (2) ·
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Outbound Quick Start: Load a New Sub-campaign and Make a Call (1) ·
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WFM Web Content Accessibility (2)
None (6) ·
How Digital Channels works (2) ·
How Genesys Softphone works (2) ·
How IWD works (2) ·
How Recording, Quality Management and Speech Analytics works (2) ·
How routing works (2) ·
Outbound Quick Start: Load a New Sub-campaign and Make a Call (1) ·
Voicemail for agents and supervisors (2) ·
WFM Web Content Accessibility (2)
Agent Setup (2) ·
Cloud Data Download Service (2) ·
Digital Channels (2) ·
Genesys Recording, Quality Management, and Speech Analytics (2) ·
Genesys Softphone (4) ·
Intelligent Workload Distribution (2) ·
Outbound (CX Contact) (1) ·
Routing and Designer (2) ·
Voicemail (2) ·
Workforce Management (2)
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