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Article > Product : Agent Workspace or Genesys Multicloud CX Private Edition or Genesys Predictive Routing or Gplus Adapter for Siebel CRM or Intelligent Workload Distribution

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Standalone:
None (71) · No (355) · Yes (20)
productshort:
Draft:GASL (10) · Draft:PE-GPR (64) · Draft:PEC-AD (42) · Draft:PEC-IWD (43) · Draft:PrivateEdition (82) · GASL (10) · PE-GPR (65) · PEC-AD (36) · PEC-IWD (40) · PrivateEdition (54)
Platform:
None (219) · GenesysCloud (2) · GenesysEngage-cloud (178) · GenesysEngage-onpremises (42) · GenesysEngage_cloud (2) · Private Edition (2) · PureEngage (1)
ComingSoon:
None (96) · No (348) · Yes (2)
Role:
None (350) · Administrator (20) · Administrator, Agent, Supervisor (4) · Administrator, Developer (2) · Administrator, Reviewer (2) · Agent (2) · Agent, Supervisor (56) · Staff (8) · Supervisor (2)
DisplayName:
None (39) · Architecture (11) · High availability and disaster recovery (8) · Before you begin (7) · Routing Scenarios Using GPR (4) · Create and update users and roles (4) · Configure IWD (4) · View KPI outcome (4) · View model accuracy (4) · The Settings menu (4) · New in this Release (4) · Agent Assist tab (4) · What you can monitor (4) · After Call Work Timer (4)
Other values:
TocName:
None (156) · View model accuracy (4) · Routing Scenarios Using GPR (4) · New in this Release (4) · Create and update users and roles (4) · Upgrade, rollback, or uninstall (4) · View KPI outcome (4) · The Settings menu (4) · What you can monitor (4)
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Dimension:
None (422) · ADResponse (4) · ADResponses (2) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6) · Journey (6)
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Manual:
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Application:
None (436) · Agent Setup, Platform Administration (2) · Agent Workspace (2) · Agent Workspace, Agent Setup, Designer, Outbound (2) · GPR Core Platform (2) · intelligent Workload Distribution (2)
UseCase:
None (439) · BO02 (3) · BO02, BO03 (2) · CE16, CE18, CE19, CE27, CE29 (2)
PEPageType:
None (403) · 55cef4ff-9306-4313-8fd8-377282a38478 (8) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (2) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (8) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (7) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (6) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (10)

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