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Draft:PEC-AS (40) · Draft:PEC-GSM (22) · Draft:PEC-ROU (16) · PEC-AS (11) · PEC-ROU (1)
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None (19) · Settings and configuration overview (2) · Integrate third-party applications (2) · My Channels options (2) · Get started with Agent Setup (2) · Recording options (2) · Service Client options (2) · Create and manage agent skills (2) · Configure a multi-channel contact center (2) · Agent settings overview (2) · Agent desktop settings overview (2) · Virtual Queues (2)
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None (43) · (New) Task summary: contact center setup (1) · Agent desktop settings overview (2) · Agent settings overview (2) · Configure a multi-channel contact center (2) · Configure Caller ID (voice) (1) · Configure conference call options (voice) (1) · Configure contact management options (1) · Configure contacts for agents (1) · Configure inactivity timeout options (1) · Configure voice ringtones (1) · Create and manage administrators (In bulk) (1) · Create and manage agent skills (2) · Create and manage supervisors (1) · Create and manage teams (1) · Create business attributes (1) · Create multi-channel agents (1) · Enable Auto Answer (voice ) (1) · Enable Auto Ready options (voice) (1) · Enable channels (1) · Enable Hold options (voice) (1) · Enable voice transfer options (voice) (1) · Import agents (1) · Integrate third-party applications (2) · Interaction channels (1) · Manage business attributes by transaction (1) · Manage group memberships (1) · Manage statistics for agents and resources (1) · Manage Team Communicator options (1) · My Channels options (2) · Popular tasks (1) · Recording options (2) · Service client options (2) · Set up Genesys Task Routing (1) · Settings and configuration overview (2) · Use templates to configure agents (1) · Virtual Queues (2) · Work with Agent Setup (1)
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