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Article > Platform :
Genesys Multicloud CX or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or
None
& Manual:
ManageCC
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None (2) ·
(New) Task summary: contact center setup (1) ·
Agent desktop settings overview (2) ·
Agent settings overview (2) ·
Configure a multi-channel contact center (2) ·
Configure Caller ID (voice) (1) ·
Configure conference call options (voice) (1) ·
Configure contact management options (1) ·
Configure contacts for agents (1) ·
Configure inactivity timeout options (1) ·
Configure voice ringtones (1) ·
Create and manage administrators (In bulk) (1) ·
Create and manage agent skills (2) ·
Create and manage supervisors (1) ·
Create and manage teams (1) ·
Create business attributes (1) ·
Create multi-channel agents (1) ·
Enable Auto Answer (voice ) (1) ·
Enable Auto Ready options (voice) (1) ·
Enable channels (1) ·
Enable Hold options (voice) (1) ·
Enable voice transfer options (voice) (1) ·
Import agents (1) ·
Interaction channels (1) ·
Manage business attributes by transaction (1) ·
Manage group memberships (1) ·
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Work with Agent Setup (1)
Showing below up to 46 results in range #1 to #46.
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D
- Draft:PEC-AS/Current/ManageCC
- Draft:PEC-AS/Current/ManageCC/Agent options overview
- Draft:PEC-AS/Current/ManageCC/Auto Answer and Auto Ready
- Draft:PEC-AS/Current/ManageCC/Auto Ready
- Draft:PEC-AS/Current/ManageCC/CC options overview
- Draft:PEC-AS/Current/ManageCC/Conferencing
- Draft:PEC-AS/Current/ManageCC/Configure Caller ID
- Draft:PEC-AS/Current/ManageCC/Configure contacts for agents
- Draft:PEC-AS/Current/ManageCC/Configure Team Communicator
- Draft:PEC-AS/Current/ManageCC/Contact Center channels
- Draft:PEC-AS/Current/ManageCC/Contact center controls
- Draft:PEC-AS/Current/ManageCC/Contact management
- Draft:PEC-AS/Current/ManageCC/Create and manage administrators
- Draft:PEC-AS/Current/ManageCC/Create and manage supervisors
- Draft:PEC-AS/Current/ManageCC/Create and manage teams
- Draft:PEC-AS/Current/ManageCC/Create business attributes
D cont.
- Draft:PEC-AS/Current/ManageCC/Create multi-media agents
- Draft:PEC-AS/Current/ManageCC/Create skills
- Draft:PEC-AS/Current/ManageCC/Enable channels for interactions
- Draft:PEC-AS/Current/ManageCC/Hierarchy
- Draft:PEC-AS/Current/ManageCC/Hold Options
- Draft:PEC-AS/Current/ManageCC/Import agents
- Draft:PEC-AS/Current/ManageCC/Inactivity Timeout
- Draft:PEC-AS/Current/ManageCC/Manage business attributes by transaction
- Draft:PEC-AS/Current/ManageCC/Manage user access
- Draft:PEC-AS/Current/ManageCC/Multi-channel
- Draft:PEC-AS/Current/ManageCC/My Channels options
- Draft:PEC-AS/Current/ManageCC/Popular tasks
- Draft:PEC-AS/Current/ManageCC/Recording options
- Draft:PEC-AS/Current/ManageCC/Service Client options
- Draft:PEC-AS/Current/ManageCC/Statistics
- Draft:PEC-AS/Current/ManageCC/Transfers
D cont.
- Draft:PEC-AS/Current/ManageCC/Use templates to configure agents
- Draft:PEC-AS/Current/ManageCC/Voice Ringtones
- Draft:PEC-AS/Current/ManageCC/VQs
- Draft:PEC-AS/Current/ManageCC/Working with AS
P
- PEC-AS/Current/ManageCC
- PEC-AS/Current/ManageCC/Agent options overview
- PEC-AS/Current/ManageCC/CC options overview
- PEC-AS/Current/ManageCC/Create skills
- PEC-AS/Current/ManageCC/Hierarchy
- PEC-AS/Current/ManageCC/Multi-channel
- PEC-AS/Current/ManageCC/My Channels options
- PEC-AS/Current/ManageCC/Recording options
- PEC-AS/Current/ManageCC/Service Client options
- PEC-AS/Current/ManageCC/VQs