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Article > Platform : PureEngage or None & Role : Administrator, Supervisor or None & Manual : CX Insights or ManageCC or PDMPEGIM-Postgres or RPRT

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Standalone:
None (5) · No (42) · Yes (183)
productshort:
Draft:PEC-AS (29) · Draft:PEC-REP (192) · PEC-AS (3) · PEC-REP (6)
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DisplayName:
None (5) · Virtual Queues (2) · Intraday Process Dashboard (2) · Chat Thread Report (2) · Configure a multi-channel contact center (2) · Intraday Process Report (2) · Task Age Report (2) · CX Insights for iWD reports and dashboards (2)
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TocName:
None (189) · (New) Task summary: contact center setup (1) · Chat Thread Report (2) · Configure a multi-channel contact center (2) · Configure Caller ID (voice) (1) · Configure conference call options (voice) (1) · Configure contact management options (1) · Configure contacts for agents (1) · Configure inactivity timeout options (1) · Configure voice ringtones (1) · Create and manage administrators (In bulk) (1) · Create and manage supervisors (1) · Create and manage teams (1) · Create business attributes (1) · Create multi-channel agents (1) · CX Insights for iWD reports and dashboards (2) · Enable Auto Answer (voice ) (1) · Enable Auto Ready options (voice) (1) · Enable channels (1) · Enable Hold options (voice) (1) · Enable voice transfer options (voice) (1) · Genesys CX Insights for iWD project (1) · Import agents (1) · Interaction channels (1) · Intraday Process Dashboard (2) · Intraday Process Report (2) · Manage business attributes by transaction (1) · Manage group memberships (1) · Manage statistics for agents and resources (1) · Manage Team Communicator options (1) · Popular tasks (1) · Task Age Report (2) · Use templates to configure agents (1) · Virtual Queues (2) · Work with Agent Setup (1)
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None (230)
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None (169) · Agent Setup (32) · Reporting (29)
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Application:
None (219) · Reporting, Reporting GCXI (11)
UseCase:
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PEPageType:
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