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Article > Platform: None & ComingSoon : No or None & Manual : ManageCC or PDMCXGIM

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None (11) · No (36) · Yes (170)
productshort:
Draft:PEC-AS (36) · Draft:PEC-REP (171) · PEC-AS (10)
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None (203) · Administrator (14)
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None (3) · Settings and configuration overview (2) · Recording options (2) · Create and manage agent skills (2) · Service Client options (2) · My Channels options (2) · Configure a multi-channel contact center (2) · Agent settings overview (2) · Agent desktop settings overview (2) · Virtual Queues (2)
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None (173) · (New) Task summary: contact center setup (1) · Agent desktop settings overview (2) · Agent settings overview (2) · Configure a multi-channel contact center (2) · Configure Caller ID (voice) (1) · Configure conference call options (voice) (1) · Configure contact management options (1) · Configure contacts for agents (1) · Configure inactivity timeout options (1) · Configure voice ringtones (1) · Create and manage administrators (In bulk) (1) · Create and manage agent skills (2) · Create and manage supervisors (1) · Create and manage teams (1) · Create business attributes (1) · Create multi-channel agents (1) · Enable Auto Answer (voice ) (1) · Enable Auto Ready options (voice) (1) · Enable channels (1) · Enable Hold options (voice) (1) · Enable voice transfer options (voice) (1) · Import agents (1) · Interaction channels (1) · Manage business attributes by transaction (1) · Manage group memberships (1) · Manage statistics for agents and resources (1) · Manage Team Communicator options (1) · My Channels options (2) · Popular tasks (1) · Recording options (2) · Service client options (2) · Settings and configuration overview (2) · Use templates to configure agents (1) · Virtual Queues (2) · Work with Agent Setup (1)
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None (217)
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None (1) · Agent Setup (46) · Reporting (170)
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None (203) · Agent Setup (12) · Agent Workspace, Agent Setup (2)
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