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Article > Application : Agent Workspace or Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management or Workforce Administration

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Standalone:
None (4) · No (38) · Yes (9)
productshort:
Draft:PEC-AD (1) · Draft:PEC-Admin (1) · Draft:PEC-COB (1) · Draft:PEC-Super (1) · Draft:PEC-WFM (20) · Draft:Solution (1) · GAA (3) · PEC-AD (1) · PEC-COB (1) · PEC-Super (1) · PEC-WFM (20)
Platform:
None (2) · Genesys Multicloud CX (1) · GenesysEngage-cloud (46) · GenesysEngage-onpremises (2)
ComingSoon:
No (51)
Role:
Administrator (45) · Administrator, Agent, Supervisor (2) · Administrator, Developer (2) · Supervisor (2)
DisplayName:
Agent Adherence Reporting Metrics and End Notes (2) · Calendar Management (2) · Collaboration (1) · Configure the Genesys Agent Assist Plugin for Workspace Desktop Edition (1) · Contact Center Performance Reporting Metrics (2) · Enabling Wait-lists (2) · Forecasting (2) · How Co-browse works (2) · Install the Genesys Agent Assist Plugin for Workspace Desktop Edition (1) · Managing Accessibility for Agent Workspace (2) · Managing Overtime (2) · Microsoft Teams integration with Genesys Multicloud CX (1) · Monitoring Performance and Adherence (2) · Multi-Forecasting Primer (2) · Overlays Primer (2) · Prerequisites (1) · Schedule Summary View and Reporting (2) · Scheduling (2) · Scheduling Breaks and Meals in WFM (2) · Supervisor 101 (2) · Time Off Primer (2) · Time-Off Bidding (2) · User Security (2) · WFM E-mail Notifications (2) · WFM Metrics (2) · WFM Primers (2) · WFM Task Sequences (2) · WFM Web Content Accessibility (2)
TocName:
Accessibility for Agent Workspace (2) · Agent Adherence Report Metrics and End Notes (2) · Calendar Management (2) · Co-browse (2) · Collaboration (1) · Configure the Plugin (1) · Contact Center Performance Report Metrics (2) · Enabling Wait-lists (2) · Forecasting (2) · Install the plugin (1) · Managing Overtime (2) · Microsoft Teams integration (1) · Monitoring Performance and Adherence (2) · Multi-Forecasting Primer (2) · Overlays Primer (2) · Prerequisites (1) · Schedule Summary View and Reporting (2) · Scheduling (2) · Scheduling Breaks and Meals in WFM (2) · Supervisor 101 (2) · Time Off Primer (2) · Time-Off Bidding (2) · User Security (2) · WFM E-mail Notifications (2) · WFM Metrics (2) · WFM Primers (2) · WFM Task Sequences (2) · WFM Web Content Accessibility (2)
Dimension:
None (45) · Metrics (6)
Product:
None (1) · Agent Workspace (2) · Co-Browse (2) · Genesys Agent Assist (3) · Solutions (1) · Supervisor (2) · Workforce Management (40)
Manual:
None (9) · Admin (1) · Administrator (38) · WDEPlugin (3)
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UseCase:
None (49) · CE27 (2)
PEPageType:
None (51)

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