Base unit of content for Agent Setup - 9.0.000.84

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Component RN Definition[edit source]

Component Agent Setup
Deployment Type Private Edition, hosted AWS, hosted Azure
Release Number 9.0.000.84 (Change release number)
Release Type
Highlight Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift.

This release introduces a new folder structure during the Origination DN selection process in Agent Groups, and also contains other important improvements and fixes.

Release Date 2021-05-27
Private Edition Release Date 2021-06-30
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = Web Services and Applications AND labels = AS-May21-Upgrade AND Release Note is not EMPTY
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GAPI-27881 New In the Agent Groups > Agent Group menu, the Origination DNs and Annex buttons can ... Agent Groups
GAPI-27737 New A folder structure now appears during the Origination DN selection process in Agent Groups'...
GAPI-27855 Resolved Issue An issue where, in certain scenarios, some Administrators could not see Agent Setup tab options whil...
GAPI-27636 Resolved Issue Fixed an issue where, in certain scenarios, exporting a large number of users caused the system to h...
GAPI-27508 Resolved Issue The default value for the Can One Step Transfer option found in Desktop Options > Email,... Email channel options
GAPI-27422 Resolved Issue The default value for the Workbins option found in Desktop Options > Channels, is now se... Channel options
GAPI-27270 Resolved Issue When managing Favorites, using a space or underscore in the Category field is now permit... Global favorites
GAPI-27825 Private Edition Starting with this release, Agent Setup is available for select customers in Genesys Multicloud CX p... Web Services and Applications Private Edition Guide
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