Base unit of content for Agent Setup - 9.0.000.84
From Genesys Documentation
Component RN Definition[edit source]
| Component | Agent Setup |
|---|---|
| Deployment Type | Private Edition, Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 9.0.000.84 (Change release number) |
| Release Type | |
| Highlight | Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift.
This release introduces a new folder structure during the Origination DN selection process in Agent Groups, and also contains other important improvements and fixes. |
| Boilerplate(s) Used | |
| Release Date | 2021-05-27 |
| Private Edition Release Date | 2021-06-30 |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | project = Web Services and Applications AND labels = AS-May21-Upgrade AND Release Note is not EMPTY |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GAPI-27881 | New | In the Agent Groups > Agent Group menu, the Origination DNs and Annex buttons can ... | Agent Groups |
| GAPI-27737 | New | A folder structure now appears during the Origination DN selection process in Agent Groups'... | |
| GAPI-27855 | Resolved Issue | An issue where, in certain scenarios, some Administrators could not see Agent Setup tab options whil... | |
| GAPI-27636 | Resolved Issue | Fixed an issue where, in certain scenarios, exporting a large number of users caused the system to h... | |
| GAPI-27508 | Resolved Issue | The default value for the Can One Step Transfer option found in Desktop Options > Email,... | Email channel options |
| GAPI-27422 | Resolved Issue | The default value for the Workbins option found in Desktop Options > Channels, is now se... | Channel options |
| GAPI-27270 | Resolved Issue | When managing Favorites, using a space or underscore in the Category field is now permit... | Global favorites |
| GAPI-27825 | Private Edition | Starting with this release, Agent Setup is available for select customers in Genesys Multicloud CX p... | Web Services and Applications Private Edition Guide |
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